Refund policy

Refund Policy

This policy is operated by Rarefield Foods Limited ("Rarefield Foods", "we", "us").

1. Taste guarantee

If a coffee or tea is not to your taste, contact us within 30 days of delivery at hello@rarefieldfoods.com. We will exchange it for a different blend or refund the product price, even if the item has been opened. Limited to one exchange or refund per customer per blend.

2. Damaged, defective or incorrect items

If your order arrives damaged, defective or different from what you ordered, contact us within 30 days of delivery with your order number and a photograph. We will re-ship or refund in full at no cost to you, and you do not need to return the item.

3. Orders that never arrive

If tracking shows no delivery 15 business days after dispatch, we will re-ship or refund the order in full.

4. Unopened items

Unopened, undamaged items may be returned within 30 days of delivery for a full refund of the product price. Return shipping is the customer's responsibility.

5. What is not covered

Items stored improperly after delivery (heat, humidity, opened packaging left unsealed)
Delays caused by the carrier, weather or an incorrect delivery address supplied at checkout
Claims made more than 30 days after delivery

6. Cancellations

Orders may be cancelled for a full refund within 12 hours of being placed, provided the coffee has not already been roasted or the parcel dispatched.

7. Refund processing

Approved refunds are issued to the original payment method within 5–10 business days. Original shipping charges are refunded only where the fault is ours.