Returns and Refunds
Coffee and tea are consumables, so we can't restock an opened bag. What we can do is make it right when the problem is ours — or when you simply don't like what you bought.
Taste guarantee
If a coffee or tea isn't for you, tell us within 30 days of delivery. We'll swap it for a different blend or refund the product price, even if the bag is open. One swap or refund per customer per blend — we're not running a tasting library, but we would rather you found something you drink than kept a bag you don't.
Damaged, wrong or missing
Send a photo to hello@rarefieldfoods.com within 30 days of delivery. We re-ship or refund at no cost and you keep the original. No return shipping needed.
Orders that never arrive
If tracking shows no delivery 15 business days after dispatch, we re-ship or refund in full.
Unopened items
Unopened, undamaged items can be returned within 30 days for a full product refund. You cover return shipping.
Cancellations
Email us within 12 hours and we'll cancel and refund in full. Coffee that has already gone into the roaster can't be cancelled.
Refund timing
Approved refunds are issued to the original payment method within 5 – 10 business days, depending on your bank.